Dear Customer…..

I am not in customer service to be abused. 

I am not in customer service to be yelled at. 

I am not in customer service to be treated incapable.

I am not in customer service for you to be aggressive towards me.

I am a person.

I am doing a job.

I am not a punching bag.

I am here to manage a store.

I am here to roster staff on to be here to assist you with your purchase.

I am here to ensure we have stock on the floor for you to buy.

I am here to ensure the store is running to the needs of head office.

I am not here to be your monkey. I will not dance.

We have a store policy, read it.

We have a customer service team, call them.

We have capable staff members, ask them.

But do not yell, do not snatch items and do not tower over us. Intimidation isn’t welcome, it isn’t right. We are here to help as best we can. We are not here to be treated less than. 

We are human.

Thank you and have a nice day….

xoxo Natalie 

Prescription For The Soul: Part 2

After some more thought and a few interesting encounters with people of late, I realised that with every experience, I am tweaking and updating my guidelines for life.
I’ve learnt that I tend to tweak and add to my list when encountering behaviour I definitely do not want to emulate.

Ever.

There were three experiences which made an impact.

The first experience was one where I found myself being bullied into spending more money than what I could afford. It was uncomfortable and unfair and certainly gave me an appreciation for the simple things in life because I realised you don’t have to spend excessive amounts of money to be happy. Happiness doesn’t come from one’s bank account or how much money one can flaunt. Yes, having the capability to do wonderful things due to working hard and having the money to do them is fantastic and a deserved reward, but when someone doesn’t understand that you are not in a financial position to play willy nilly with your money, it then leaves a bad taste in your mouth.

So first new rule:
I will not live beyond my means for anyone.

The second experience was one that has been festering. Someone who started off being quite pleasant and interesting, over time became increasingly antagonistic and took to attacking me verbally every time they saw me.
They attacked my appearance, attacked me for assumptions they made about me and my personal life and then attacked me for defending myself when being harrassed.
What started off as jovial jibes quickly turned into incessant aggressive assaults.
I have a limit and when it was reached, I dismissed them from my life. Simple.
However, what was most interesting is when I chose to no longer interact with that person, they took offense that I walked away and no longer wanted to involve myself in conversation with them. I was stunned that here I was, diffusing a situation I didn’t deserve to be in as they were being conflicting for sport, and yet in typical narcissistic fashion, they twisted the situation in their mind to paint me as the wrong doer all because I wouldn’t allow them to continue their negative behaviour.
Since I no longer allowed them to verbally abuse me, their next step was to then find anyone who would listen and they began their slander campaign. Not only did they bring up the “issue” of me refusing to speak to them, they took it upon themselves to claim that I do nothing all day when at my job and kept inisisting I was not needed and so the money shouldn’t be spent on having me to do the job assigned.
Personally I believe a person who has nothing better to do than obsess over things which aren’t their business is the one who has nothing to do all day. It also reiterated for me that knowing when to walk away is wisdom, being able to is courage and walking away with your head held high is dignity. It is beautiful to stay silent when someone expects you to be enraged. I will not give them that power.

This led to the second new rule:
I will not engage with toxic people.

The third experience, to keep it simple, doesn’t need explanation. I’ll just give you my third and final new rule because it is pretty self explanatory……

I will not base my decision on something or someone due to someone elses opinion. Especially when that opinion is judgemental, close minded and ignorant. You can also bet I sure as Hell will not agree if you try and shove your opinion down my throat. Always remember that old saying, “Opinions come from assh*les”.

…Oops! That’s not how the saying goes….but you catch my drift 😉

xoxo Natalie

 

Prescription for the Soul

Over the past ten years I’ve been through a lot.
I don’t often speak about all of it because not everyone needs to know everything and some experiences are mine to own whether good or bad.

What these moments in time have done though is give me a list of guidelines to try and live by.
My prescription for the soul 🙂
Some to be taken daily.
Some whenever the need arises.

I’ve decided to share some of my guidelines with you today.

Prescription For The Soul

  • Never tell someone I told you so. It is not welcome and not your place.
  • What is good for your family isn’t necessarily good for someone else’s.
  • Not everyone believes everything is either black or white. Some people live in the grey areas. Don’t judge them for it just because they sin differently to you.
  • Don’t underestimate the word sorry. It may not get you the forgiveness you desire but it should be said. Have the strength to do so.
  • An eye for an eye makes the whole world blind. Try and see the good and move on.
  • Being somebody is far more important that being somebody’s.
  • Learn that you don’t always have to explain yourself. The only person you answer to at the end of the day is yourself. If you can accept who you are then that is enough. If not, change.
  • A backhanded compliment is never a compliment. If you can’t say something purely nice to someone, don’t say it at all.
  • Snark and sarcasm isn’t always endearing or funny. Learn tact.
  • Everyone grieves in their own way. Never tell someone to get over it. Two people never heal at the same pace.
  • Respect someone’s honesty and truth even if it isn’t what you want to hear. They are being upfront and respecting you. It is better than them telling you a lie to appease you.
  • Be careful what you say to people and how you treat them. If you are someone who has a tendency to be cruel or disrespectful or misogynistic, one day when you have children of your own, someone will speak to them the way you to spoke to others and you will see what you have done reflected in your children’s eyes.
  • Eventually the scales balance. There is always regression to the mean.

This list may not be for everyone but it works for me.
Maybe some of it will work for you……

xoxo Natalie